Tonight a pushy young man came to our door to attempt to sell us some plan for energy or something from Washington Gas Energy Services. I’d like to be able to tell you what it was he was selling, but he couldn’t explain it and he had no literature to give me. Well, he did allow me to handle a piece of glossy paper with a bunch of disconnected sentences on it, but it was mostly gibberish about “savings” and “kilowats” with nothing to the point. What I wanted to read was the plans, the cost, who the heck “Washington Gas Energy Services” is and why they can’t send me something in the mail like a normal company.
The salesman starts off hardsell right away. He demands to see my father’s bills so he can get him some savings. My Dad starts to comply before I can stop it. I go to the door and ask what this is all about. The salesman tells me that this is a plan to help save money for people who “conserve” a lot of energy. It will lower their costs.
Exsqueeze Me? Baking Powder?
I asked him what he meant. He tried to explain it, but I stopped him and told him he was using the word incorrectly. Conserve means to save not to use/spend. Also, I just didn’t like how bossy he was getting.
Already I am REALLY not liking this company. Why is an energy company selling a fungible product door to door in this hardsell manner? Why are they using a man so clearly uninformed on energy to sell it. Why so hardcore?
I told the guy we weren’t signing anything tonight.
He told me that all my neighbors signed up.
Bite my neighbors, like I care what the hell they do. I didn’t say that, but I wanted to. What I did say was “Like I already told you, we aren’t signing up for ANYTHING tonight.”
Then he told me if I could just hear this one more thing, then I would totally sign up.
I interupted him at this point and said “I’m telling you that nothing you say to me will get me to sign up tonight. Do you still want to explain this to me?”
No. He takes back the literature and writes the website down for me and leaves.
I then went to the website, which is a whole lot more gibberish. Crap. They sell crap. Lots of it.
So I tried to send the following letter, but it was too long, so I sent an extremely edited version. I copied it for you.
Tonight a representative from your company came to our door and attempted to hard sell my elderly father a plan he couldn’t explain properly. The representative was also unwilling to leave us information on the plans he was selling.
I am rather angry and upset at the way YOUR employee came to my door and demanded to see my father’s bills. He offered my father no information other than that he was there to “save us money”, but of course he needed to see our bills first.
He only pulled out some literature when I demanded some. No information was offered to my father before the demand to see his bills.
When I told the young man that we were not signing anything tonight he started to try to hard sell me, then he told me that all my neighbors agreed to join. When I reminded him that we were not signing anything tonight, he took back the literature from me and told me to visit this website. And left.
Obviously the young man wasn’t hired to inform the public about actual savings, he was hired to sell plans.
I can not express my extreme displeasure in how this company is hardselling some questionable energy plan to an 80 year old man. Your representative offered no information until I demanded it. What the heck kind of business practice is that? He was pushily polite, meaning he was as obnoxious as a bad used car salesman.
I really am having a difficult time trying to understand what you are accomplishing by selling your product this way. My only conclusion is that you are shady.
PS – You might also want to make sure your sales people use the proper vocabulary. The young man trying to sell to us did not know the definition of “conserve” and kept using it incorrectly. If he didn’t know the meaning of that word he can’t possibly actually understand the plans you want him to sell.